Non-Compliance Properties

Public Listings:

CA Ventures/Identity Dinkytown
Minneapolis Rental Property Group, LLC (also known as MRPG)
Millennium Management
Prime Place (rebranded as The Arrow Apartments)

Once properties are placed on this list for a year, they will remain until they request reinstatement and can demonstrate they have had a 6 month minimum of no unresolved or substantiated complaints with Student Legal Service.

Should you decide to rent from a landlord on the list, we want you to be your own best advocate. Some advice:

See the actual unit you will rent before you sign the lease. Note any agreed upon repairs (with a deadline of the lease start date) directly on the lease before the tenants and management sign the lease. Each party should initial each agreed upon repair.
Upon move-in, make detailed notes of the condition of the unit (share a copy with the landlord) and also take photos to keep should you need them later as proof.
Keep copies of all paperwork such as your lease, move in notes, photos, repair requests, etc. in a folder so you don't lose them.
Upon move-out, clean the unit better than you found it and take photos of any issues and to document the condition you left the unit in. Keep these as you may need them when you receive the security deposit and explanation of withholdings back. Contact Student Legal Service before you deposit any refund check if you feel any withholdings are not warranted. Keep the postmarked envelope too. Bring your folder with your detailed move-in and move out notes, photos, deposit return letter, envelope and your lease, when you meet with Student Legal Service.

University of Minnesota Twin Cities Off-Campus Housing Program Policy

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Introduction

Area Property Managers/Property Owners and the University of Minnesota (UMN) share the common goal of making affordable, quality housing opportunities available to University students. To promote this goal, the University and Property Managers/Property Owners agree to the conditions outlined below for participation in University programs including but not limited to the Off-Campus Listing Service and the Off-Campus Housing Fair.

Off-Campus Housing Program Policy Statement

By housing University of Minnesota Students, a landlord/property owner represents that the properties they lease comply with applicable local, state, and federal law, including municipal housing maintenance codes, all local rental registration or licensing requirements and manager screening requirements. The University may refuse to allow participation in programs, or may de-list, any properties when the University becomes aware of chronic code violations or repeated unresolved tenant complaints involving the Property Manager/Property Owner.

The University offers several programs to anyone who has a property in the seven-county metro area, including but not limited to the Off-Campus Listing Service and Off-Campus Housing Fairs. The University reserves the right to refuse to allow Property Managers/Property Owners and their properties to take part in such University programs, or to de-list already participating properties, in any of the circumstances outlined below.

The University reserves the right to refuse to allow participation in University programs or to de-list all of the Property Manager’s/Property Owner’s properties when that Property Manager/Property Owner has had three or more substantiated or unresolved tenant complaints filed with the University Student Legal Services (USLS) within the previous twelve-month period. A complaint is considered substantiated if it results in a court decision granting a remedy to the tenant, and is considered unresolved if the Property Manager/Property Owner has not made a good faith effort to respond to and or settle the complaint with USLS or tenant.
The University reserves the right to refuse to allow participation in University Programs or to de-list any or all of the Property Manager’s/Property Owner’s properties when the University is aware that the Property Manager/Property Owner has been included on the City of Minneapolis’ “Good Cause List” provided by the City of Minneapolis Department of Regulatory Services.
The University reserves the right to refuse to allow participation in University Programs or to de-list any property based on misrepresentation(s) by the Property Manager/Property Owner to the University or University Program.

A Property Manager/Property Owner who is refused participation in University programs or is de-listed under the provisions of this program policy shall not be permitted to participate in any University Programs for a period of 12 months, and then only if the Property Manager/Property Owner satisfies the University that the problems with tenant complaints and regulatory services issues have been resolved and the relationship with the University and University Students has improved.

The University will maintain a public list of any property management company or property owner that would be refused participation in University programs based on any of the circumstances listed above, regardless of whether the property management company or property owner has applied to participate in any University programs. This public listing will be hosted on the Off-Campus Living Website and will include individual names, company names, and property names of those not in compliance with this policy. Prior to any listing, the University will provide notice of the intent to list the property management company or property owner and an opportunity to contest the determination that the listing should occur.

The inclusion on the public list of any property management company or property owner is not a determination as to the whether a property management company or property owner is necessarily “good” or “bad” or whether a student should or should not rent from a particular property management company or property owner. Rather, the University wishes to be transparent about its knowledge with respect to interactions between its students and property management companies and property owners so that its students also have that knowledge when making housing decisions.

Probation Policy Statement

This policy applies to Property Managers/Property Owners who (1) have previously been found to be in non-compliance with the provisions of the UMN Off Campus Housing Program Policy; (2) have not been permitted to participate in any University Programs for a period of 12 months or longer; and (3) are seeking removal from the UMN non-compliance list.

Probation Policy

The Property Manager/Property Owner may be removed from the non-compliance list if the Property Manager/Property Owner satisfies the University that the problems with tenant complaints and/or regulatory services issues have been resolved, no additional violations to this policy have occurred within the past 6 months, and the relationship with the University and University students has improved. In order to be removed from the non-compliance list, the Property Manager/Property Owner must petition for removal and successfully complete 6 months of probation.

During the 6-month probation, Property Manager/Property Owner must:

Incur no additional violations to this policy during the probation period
Provide Student Legal Service with a direct point-of-contact
Provide a good-faith written response to inquiries from Student Legal Service within 36 hours that begins to work towards resolution of inquiry
Use lease(s) and rental policies that comply with state and local law

Any violation of these terms may cause the probation period of Property Manager/Property Owner to extend an additional 6 months. Two or more violations of the terms of probation during the probation period shall cause the Property Manager/Property Owner to remain on the non-compliance list for a minimum additional 12-month period. During the time of probation, the Property Manager/Property Owner will remain on the non-compliance list and will not be allowed to attend University events or list on the Off Campus Listing Service.

Discharge from Probation

Upon successful completion of probation, the Property Manager/Property Owner will be removed from the non-compliance list within a reasonable time. Following the removal from the non-compliance list, a Property Manager/Property Owner must continue to provide Student Legal Service with a direct point-of-contact for an additional 12 months. Successful completion of probation does not prevent subsequent listing of UMN non-compliance list for future qualifying events.

Do Your Research

Step 1

Go to Property Information section of the city's website:

Check for:

Valid rental license
Occupancy on lease is valid per zoning for address
Verify actual name of owner and rental property contact

Step 2

If in Minneapolis, call 311 (if outside of the 612 area, call 612-673-3000). If in St. Paul, contact 651-226-8989. Ask if they have any open orders for the property in question or a history of any past concerns.

Step 3

Enter the actual name of the owner and management into a search engine and see what information might be revealed, read any articles or reviews to inform yourself.

Step 4

Check the Public Listing of any landlords who are in non-compliance with the University of Minnesota Off-Campus Housing Program Policy on this page.

Step 5

Talk to current tenants of the property you are considering. Ask what experience they have had, ask if they would rent again or refer a friend to this property, its manager or owner, in the future. See if there are any reviews on the Off-Campus Listing Service for the property.

Step 6

Discuss any concerns with the potential landlord before you decide to rent from them.